My render failed — was I charged?
No. Failures refund themselves, take by take, and show as negative rows in the ledger. What to check before writing in.
A failed generation refunds itself automatically; the refund is a negative row in Developers → Requests. A batch refunds each failed take on its own.
A video job still "processing" past its engine's deadline is failed and refunded for you — you never have to ask.
Retry on the card re-runs the same recipe. If an engine keeps failing, its provider is probably out of capacity: try another engine or come back later.
If you see a charge without an output in the ledger, write to us with the account id (it is attached automatically from the support form) and the time of the render.
Still stuck?
Tell us what happened and we answer within a business day.