Troubleshooting
Failed renders, blocked prompts, greyed-out models, missing emails and other dead ends.
8 articles
My render failed — was I charged?No. Failures refund themselves, take by take, and show as negative rows in the ledger. What to check before writing in.I got content_blockedThe engine declined the prompt, or the policy guard refused it. It is a code, not a lecture, and it is never charged.Not enough creditsThe button says what the render needs and what you have; here is what to do about the gap.A model or tool is greyed outEither your plan does not unlock it yet, or it is not available on this deployment. Neither charges you.The page looks broken after an updateA tab open across a deployment can hold old code; a reload fixes it.The microphone is not workingDictation needs a browser microphone permission and a secure connection; the button hides when neither is there.My clip has no soundSome engines are silent, and on others the soundtrack is a switch you may have left off.My clip looks like two shots crammed togetherThe prompt asked for two actions. Engines render one beat cleanly; the second beat belongs in a second scene.