Refund policy

The short version: a purchase whose credits have been used cannot be refunded, not even in part. A purchase whose credits are all untouched can be refunded in full within 14 days. This policy applies to credit packs and to plan payments alike, and completes the Terms of sale.

1. Used credits are not refundable

Once any credit from a pack or a plan payment (monthly or annual) has been used, that purchase is final. There is no refund of the purchase, and no pro-rata refund of the credits left over. The remaining credits stay on your balance: they never expire and remain yours to spend.

Credits on a balance are interchangeable, so a purchase counts as used as soon as a generation is charged on the workspace after that purchase was credited. Failed generations that refunded themselves do not count. The usage ledger is the record we check, and you can see the same ledger in your dashboard.

2. Untouched purchases

If none of the credits from a purchase has been used, you can ask for a full refund within 14 days of that purchase. The refund goes back to the original payment method (for a crypto payment: the dollar amount paid, in the same coin, to an address you give us, network fee deducted) and the purchased credits are removed from the balance.

3. Plans

• Cancelling stops the next renewals. The current period is not refunded once its credits have been used, and you keep every credit already delivered.
• A renewal whose credits are untouched can be refunded within 14 days, under section 2.
• An annual plan delivers a full year of credits upfront: once any of them has been used, the annual payment is final.
• A plan paid in crypto covers one prepaid period and never renews.

4. Failed generations

A generation that fails is refunded automatically, in credits, as a visible line in your usage ledger. These refunds are credits, not money.

5. Billing errors

A duplicate charge, or a confirmed payment whose credits never reached your balance, is always corrected, whatever the state of your balance: either the credits are delivered or the payment is refunded.

6. Terminated accounts and disputes

• Credits on accounts terminated for violations of the acceptable use policy are forfeited and not refunded.
• Please write to us before disputing a charge with your bank: most billing questions are settled from the ledger in one exchange. Credits from a charged-back purchase are removed from the balance.

7. How to ask

Write to [email protected] from the email on your account, with the date and amount of the purchase (or the receipt).

8. Your statutory rights

By completing a purchase you consent to the immediate delivery of the credits and acknowledge that you lose the right of withdrawal once they are used (art. L221-28 of the French Consumer Code, see section 5 of the Terms of sale). Nothing in this policy limits the rights that consumer law grants you and that cannot be waived by contract.