Why eroq?
eroq is an AI creative studio and API for creators, studios and developers: 16 video engines and our own models behind one wallet, in five languages. We are a small remote-first team across Paris and Montréal, so you own real parts of the product and see your work in front of creators within days.
About the role
Help creators and developers succeed with eroq: answer their questions, solve account and billing issues and make the docs better every week.
What you'll do
- Answer support requests by email.
- Troubleshoot renders, credits and API calls.
- Turn recurring questions into docs and FAQ entries.
- Report bugs to engineering with clear steps to reproduce.
What we look for
- Experience in customer support for a software product.
- Clear, kind writing in English.
- Comfort reading API errors and logs.
- Another of our languages is a plus.