Wie können wir helfen?

Getting started

Your account, your first render, and how the studio is laid out.

Credits, plans & billing

How credits are metered, packs versus plans, offers, payment methods and refunds.

Image

Generate, edit with reference pictures, remove backgrounds, remix and animate.

Video

Clips on every engine, camera moves, Replace, ad recipes and the render queue.

Cinema

Films: the script, the storyboard, the edit and the export.

Voice & transcription

Text to speech, delivery tags, voice cloning, public voices and Scribe.

Text & roleplay

Scene writing and messaging with your characters, and the Ask bar.

Characters & elements

A persistent cast, reusable places and objects, look sheets and @mentions.

Library & storage

Where renders go, folders and favorites, uploads, quotas and shared links.

Community & publishing

Publishing to the shelf, the review step, likes and comments, Explore.

Workspaces & teams

Seats, roles and permissions, credit ceilings, invitations and ownership.

Account, privacy & safety

Sign-in, two-factor, notifications, what eroq stores, the content policy, deleting your account.

API, MCP & plugins

Keys, the REST API, ChatGPT and Claude connectors, the creative-app plugins.

Troubleshooting

Failed renders, blocked prompts, greyed-out models, missing emails and other dead ends.