# A model or tool is greyed out

> Either your plan does not unlock it yet, or it is not available on this deployment. Neither charges you.

_Help center › Troubleshooting_

- A sparkle with a plan name means the engine needs that plan; clicking the card opens Billing on it.
- "Soon" means the engine or tool is not available on this deployment right now — its provider or backend is off. It comes back on its own; nothing to do on your side.
- A duration pill or a resolution greyed out is the engine's own limit (its grid of lengths, its top resolution), not a bug.

## Related

- https://eroq.ai/help/video/video-engines-and-plans — Video engines and plans

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This page as HTML: https://eroq.ai/help/troubleshooting/model-greyed-out · Studio: https://eroq.ai/studio · Docs: https://eroq.ai/docs · Machine index: https://eroq.ai/llms.txt