# Troubleshooting

> Failed renders, blocked prompts, greyed-out models, missing emails and other dead ends.

- https://eroq.ai/help/troubleshooting/render-failed-was-i-charged — My render failed — was I charged?: No. Failures refund themselves, take by take, and show as negative rows in the ledger. What to check before writing in.
- https://eroq.ai/help/troubleshooting/content-blocked — I got content_blocked: The engine declined the prompt, or the policy guard refused it. It is a code, not a lecture, and it is never charged.
- https://eroq.ai/help/troubleshooting/not-enough-credits — Not enough credits: The button says what the render needs and what you have; here is what to do about the gap.
- https://eroq.ai/help/troubleshooting/model-greyed-out — A model or tool is greyed out: Either your plan does not unlock it yet, or it is not available on this deployment. Neither charges you.
- https://eroq.ai/help/troubleshooting/page-broken-after-an-update — The page looks broken after an update: A tab open across a deployment can hold old code; a reload fixes it.
- https://eroq.ai/help/troubleshooting/microphone-not-working — The microphone is not working: Dictation needs a browser microphone permission and a secure connection; the button hides when neither is there.
- https://eroq.ai/help/troubleshooting/clip-has-no-sound — My clip has no sound: Some engines are silent, and on others the soundtrack is a switch you may have left off.
- https://eroq.ai/help/troubleshooting/two-shots-in-one-clip — My clip looks like two shots crammed together: The prompt asked for two actions. Engines render one beat cleanly; the second beat belongs in a second scene.

---

This page as HTML: https://eroq.ai/help/troubleshooting · Studio: https://eroq.ai/studio · Docs: https://eroq.ai/docs · Machine index: https://eroq.ai/llms.txt